Camera Configuration Guide
For optimal performance, verify that your camera settings align with our recommendations.
Cameras must support RTSP (to stream audio/video content in real-time over a network).
Ensure the following configuration is made for the RTSP stream you will share with us, typically found in 'Stream Profile' in camera settings.
Preferred
H.265
1920x1080p
10
20
<3000 kb/s
Supported
H.264
<=2560x1440p
Not variable <15
20-30
Variable is okay if minimum is set
Supported Resolutions
240p
426 x 240
10
0.2
Not recommended
360p
640 x 360
10
0.5
Not recommended
480p
854 x 480
10
0.75
Not recommended
720p
1280 x 720
10
1
Ideal
1080p
1920 x 1080
10
2.5
Ideal
2K
2560 x 1440
10
5
Ideal
4K
3840 x 2160
10
10
Not recommended
8K
7680 x 4320
10
20
Not recommended
1 Megapixel
1280 x 720
10
1
Ideal
2 Megapixel
1920 x 1080
10
2.5
Ideal
3 Megapixel
2048 x 1536
10
3.5
Ideal
4 Megapixel
2560 x 1440
10
5
Ideal
5 Megapixel
2592 x 1944
10
6
Not recommended
6 Megapixel
3072 x 2048
10
7.5
Not recommended
7 Megapixel
3072 x 2304
10
8
Not recommended
8 Megapixel
3840 x 2160
10
10
Not recommended
16 Megapixel
5312 x 2988
10
20
Not supported
33 Megapixel
7680 x 4320
10
41
Not supported
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